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Privacy Policy

How Sydney Fire & Safety collects, uses, stores and protects your personal information.

Last updated: August 2026

Introduction

Sydney Fire & Safety, a division of Pro-Activ Building Group Pty Ltd ("we", "us", "our"), is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information including:

  • Name, phone number, email address and postal address
  • Property details relevant to fire, HVAC or electrical services requested
  • Enquiry, quote and booking details submitted through our website or by phone
  • Payment and billing information where services are provided
  • Technical information such as IP address and browser type, collected automatically when you visit our website

How We Collect Information

We collect personal information directly from you when you contact us, request a quote, complete a form on our website, or engage us for services. We may also collect information from strata managers, building owners or other authorised representatives acting on your behalf.

How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide quotes
  • Deliver fire protection, AFSS endorsement, HVAC maintenance and electrical services
  • Maintain compliance records and statutory reporting obligations
  • Communicate with you about bookings, servicing schedules and account matters
  • Improve our website and services

Disclosure of Information

We do not sell your personal information. We may share information with trusted third parties where necessary, including our related entities within the Pro-Activ Group of Companies, subcontractors engaged to deliver services, regulatory bodies where required by law, and IT or hosting providers who support our systems.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including secure storage systems and restricted access to records.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect site functionality.

Complaints

If you have a concern about how we have handled your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

For questions about this privacy policy or how your information is handled, contact us at: